How automation in healthcare can improve patient outcomes


Posted by Akari Solutions

When it comes to satisfaction rates in NHS and social care services, 83 percent of patients describe their experience as either 'fairly good' or 'very good'.

While this is a positive statistic, there's still room for improvement.

Beyond bettering healthcare services themselves, organisations can improve patient outcomes and experiences by modernising their legacy processes.

With that in mind, we'd like to walk you through how automation in healthcare could change your Trust for the better.

The paper problem

'Every day, care is held up and patients are kept waiting while an army of people transport and store huge quantities of paper round our healthcare system.' - Tim Kelsey

While the NHS made the forward decision of implementing a digital roadmap five years ago, many smaller healthcare organisations, such as care homes, still lag behind.

In a Joseph Roundtree Foundation study, they asked the question: 'does paperwork improve the quality of care in older people’s care homes, or does it reduce the amount of time devoted to caring?'

After analysing the experiences of three care homes, they found that staff spent up to 20 percent of their time on paperwork. Worse than this, caretakers used half the paperwork infrequently. Yet, they still filed it for the sake of maintaining compliance.

Ultimately, the time spent on this paperwork resulted in staff focusing less on patient care.

This is where technology can offer much-needed respite.

Automation in healthcare: how can it help?

By automating tedious paperwork, such as appointment scheduling and patient reminders, healthcare organisations can streamline their processes and save precious time, all without compromising data compliance.

But the benefits stretch far beyond this. Other advantages of automation in healthcare include:

  • Improved communication. By digitising your data, automating data entry, and creating one accessible patient data hub, you can support team-wide collaboration. You may also take this a step further and provide secure access to relevant public sector agencies outside of your organisation. That way, you can avoid sending sensitive information via paper documents or insecure emails and speed up data transfer.
  • Efficient patient management. Tired of sifting through endless piles of paper for the data you need? Automation enables your staff members to extract real-time patient data from anywhere. This allows you to provide appropriate care and communicate much faster.
  • Better carer experience. Beyond improved patient outcomes, automation can also streamline your carers’ job responsibilities and increase workplace wellbeing.
  • Boosted security. Avoid human error or lost paperwork, in turn boosting your data security. In addition to this, with the help of security features such as those found in the Microsoft 365 stack, you can control user access, adhere to data regulations, and reduce the likelihood of a breach. This will instil trust in your patients and their families.

To see these automation benefits in action, read our Cumbria Health on Call and Norfolk and Waveney Health and Care Partnership case studies.

Ready to take the leap?

If you want your patient care and outcomes to be the best they can possibly be, it's time to scrap the paper.

Through automation, you can enable staff to spend more time helping patients, cut communication bottlenecks, and ensure no data slips through your security net.

If you'd like to find out how we could better your healthcare organisation through the Power Platform, register your interest for one of our engaging Microsoft funded workshops. In the workshop, we can recommend some readily available app templates, as well as demonstrate how you can build your own customised applications.